Additional Services Offered by Milner Browne

Select the packages that best match your business requirements to ensure your solution is always running at its best.

MB Extras1

Services we provide outside of your support package
Examples:

  • Creation of new databases
  • Restoration of databases
  • Data Transfer Workbench (DTW) tasks
  • New client installs
  • Creation or editing of UDFs
  • Creation of queries and alerts- Short ‘how-to’ sessions
  • Guidance on non-SAP issues, impacting SAP, where we have the knowledge
  • Rectification of issues caused by user error
  • Short-term out of hours support

MB Tech2

Predefined package of regular system checks & procedures (HANA or SQL), monthly or bi-monthly
Examples:

  • Check if back-ups are running
  • Check if space is adequate
  • Check that there are no CPU ‘red flags’
  • Check that the Remote Support Platform (RSP) is working correctly
  • Run the SAP productive database health check task
  • Monitor and upgrade RSP to a relevant release, if required
  • Check email error notifications on Linux box (HANA Specific)
  • Review the support log

MB Intelligence1

Use our Business Intelligence services to understand your data
By using the information in your system, Milner Browne can develop or teach you to create your own analysis and reporting, including:

  • Building simple or sophisticated reports
  • Generating dashboards or real-time analysis
  • Creating and setting up a cockpit
  • Customised Crystal or Sharperlight reports

MB Training1

Use our multi-tier training package to up-skill your team
From new starter training to super user masterclasses, Milner Browne can provide comprehensive training packages to meet your needs (small or large), as your business develops.
We offer:

  • Individual or team training
  • Online or on-site training Flexible timing
  • Customised content
  • Hour sessions or super user masterclasses

MB Complete Care3

Roll up the cost of your solution with quarterly set payments
Includes:

  • Patch upgrades
  • Version upgrades to keep your system current
  • Annual gap analysis
  • Monthly call log review
  • Annual maintenance
  • Support – SAP & B1 Apps

Get in touch with your Account Manager to find out more about each of the options and how you can take advantage of our value-added services from our certified experts.

1Each request quoted individually; please contact your Account Manager
2Price: Half day, at the local daily rate; NB: If risk is identified, Milner Browne will discuss in advance any extra consultancy resources required
3Price: On application, considering size and complexity; subject to Finance approval

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