Why there’s life after live at Milner Browne
We know when it comes to helping users understand the functionality of SAP Business One there’s nobody better placed than our expert consultants. Over the last few months we’ve been in discussions with several of our clients about how Milner Browne can continue to exceed our levels of award-winning service post go-live.
Our team is always there to solve any support issues, but what if you’re not entirely sure about how something works in SAP or if there’s a shortcut you could be using? That’s why we’ve devised a new scheme to help our customers maximise the potential of their SAP Business One solution. We like to call it ‘Life after Live’. Having completed more than 400 implementations we know that users initially feel comfortable completing tasks in SAP Business One.
But as time goes by somethings don’t come as easy as used to. Those little tips and tricks mentioned by our experts can often be forgotten over time. So that’s where our consultants step in. As part of our new initiative, Milner Browne is offering each customer a FREE day’s consultancy with one of our experts to make sure your team is up to scratch and to make sure your solution is optimised correctly.
One of our experts will join your team for a day and investigate areas of training or functionality that can be improved upon and to give your solution a check-up. If there’s new workarounds that can be used our experts will run through processes that will help streamline tasks and make your business more productive. After all, we know there’s no better way of learning than having a personal step-by-step demonstration.
Before the day is closed, we’ll aim to review and catalogue areas you’d like assistance with, action any issues or queries and finally catalogue issues that can be resolved by Milner Browne’s award-winning support team. Finally, we’ll let you know of any recommendations for new add-ons or additions that will supercharge your solution – and even communicate these with your account manager to notify any change requests. We’ll take care of everything.
As you’d expect, it’s not every day you get a chance to sit down with a SAP Business One expert, so convenient dates will be allocated on a first come basis. If you’d like to find out more information please get in touch Orla Saunders, our customer support advisor, or drop us a line today.