When you want to provide better service

SAP Business One integrates tasks such as processing warranties, service contracts and inbound service calls. This leaves you better able to focus on improving standards of response and satisfaction.

Create an integrated knowledge base, where answers to frequently asked questions are stored and easily accessed to drive response rates.

  • Individual warranty and service information
  • Monitor service levels with alerts and reports
  • Support key business tasks and generate additional revenue
  • Manage interaction between your staff and customers

Manage support calls better

  • Note, track and close customer queries
  • Create customer equipment cards to store serial numbers
  • Categorise and manage calls in a service queue depending on urgency
  • Evaluate regular efficiency and performance of service operations

Draw up service contracts quickly

  • Create and manage service contracts
  • Predefined and auto-populated service contracts
  • Monitor contract renewal and expiry dates
  • Define different contract types

Analyse service performance

  • Real-time service reports
  • Evaluate call volumes, durations and response rates
  • Set alerts when volumes are exceeded
  • View individual performance and progress on open calls

Find out more

Arrange an exclusive one-on-one demo with one of our SAP Business One experts to see how SAP Business One can help you provide better levels of service to your customers.

Case Studies

Abco Kovex – Simplifying stock management with SAP Business One

Abco Kovex – Simplifying stock management with SAP Business One

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AYDYA – Advanced sales analysis and forecasting with SAP Business One

AYDYA – Advanced sales analysis and forecasting with SAP Business One

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B Hepworth – award-winning supply chain management with SAP Business One

B Hepworth – award-winning supply chain management with SAP Business One

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Our Clients

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