The ChallengeCadtek is a leading provider of sales, training and associated support services of the software package SOLIDWORKS. Over the last 25 years, the company has established a reputation for providing solutions for designers and engineers across a variety of different industries.In 2003, the SOLIDWORKS Elite Reseller decided to implement SAP Business One to replace its dated and inefficient business management solution. After exploring the market for a suitable solution, Cadtek opted against deploying a Sage solution in favour of a SAP Business One professional services solution to integrate third-party applications and simplify its sales cycle.
Since we started using the software in 2003 the organisation has scaled up a lot. We've managed to increase the turnover significantly without adding a huge number to our head-count. Since using SAP Business One our turnover has more than tripled over a ten year period.
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Cadtek was a start-up company when Milner Browne visited more than a decade ago. Today it has grown significantly after deploying SAP Business One professional services solution. The company has witnessed a number of wide-ranging benefits since implementation. It has streamlined the process of creating monthly managerial reports to provide insight into financial and performance levels. The company has also been able to significantly improve its sales cycle due to the systematic nature of SAP Business One. This has led to the company enjoying turnover being tripled over a ten-year period.
The levels of customer service have always been good. We've never had any problems. If we've ever found an issue with the system we've always called the support desk, spoke to somebody and the issue has been fixed.
The SAP Business One solution deployed by Milner Browne more than a decade ago has provided Cadtek with a solid platform. The solution has allowed the software supplier to realise its growth targets and ambitions and enter new markets. The automated nature of the solution has provided the company with integrated sales and invoicing tools. Staff are able to process sales orders and send out invoices in less than 30 minutes. The slick process means the company is able to process more sales per day than previously.
An increase in sales has led to Cadtek experiencing increased turnover. Over the last ten years the company has seen turnover triple without having to significantly increase the company’s headcount. Despite new members of staff joining the team, productivity levels have continued to improve at the company.
Performance and financial levels are monitored closely at a managerial levels through SAP Business One Crystal Reports. These enhanced managerial reports deliver real-time insight into company-wide activities. Reports are key to track organisational progress and for forecasting future customer demand. Cadtek is also able to use the API capabilities of SAP Business One to pull data and deliver snapshots of particular customers and their purchasing habits to forecast future trends.View the pdf